SteelUltra (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, responsibly, and in compliance with applicable global data protection laws. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your data.
By accessing or using SteelUltra.com, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information when you visit our website, create an account, place an order, or interact with our services:
1.1 Information You Provide to Us
- Full name
- Shipping/billing address
- Email address
- Phone number
- Payment information (processed securely via third-party providers; we do not store full credit card numbers)
- Account login information
- Customer service messages and support inquiries
1.2 Automatically Collected Information
When you browse our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Cookies and tracking data
- Pages visited and time spent
- Referring URLs
- Purchase history and activity
- Geolocation approximations (not precise coordinates)
1.3 Information from Third Parties
We may receive information from:
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers (delivery confirmations, tracking events)
- Analytics providers (Google Analytics)
- Advertising platforms (Meta, Google Ads)
2. How We Use Your Information
We use your data for the purposes listed below, each grounded in legitimate business interests, contract fulfillment, or legal compliance.
2.1 To Process Orders
- Confirm and ship your order
- Process payments securely
- Provide tracking information
- Handle returns, exchanges, and customer support
2.2 To Improve Our Services
- Analyze site performance
- Enhance user experience
- Develop new features and products
- Monitor security and prevent fraud
2.3 To Communicate With You
- Order updates
- Customer service responses
- Policy or service notifications
- Optional marketing emails (only with your consent, opt-out available anytime)
2.4 Legal and Security Purposes
- Detect fraud or unauthorized activity
- Comply with tax, customs, and regulatory obligations
- Protect the rights, safety, and property of SteelUltra and customers
3. Cookies & Tracking Technologies
SteelUltra uses cookies and similar technologies to:
- Enable essential website functionality
- Improve loading speed and personalization
- Analyze site traffic and performance
- Support advertising and remarketing campaigns
You may disable cookies through your browser settings, but certain site features may not function properly.
For residents in regions requiring consent (GDPR, ePrivacy), a cookie consent banner is provided.
4. How We Share Your Information
We do not sell your personal data.
We only share information with trusted third parties when necessary to operate our business:
4.1 Service Providers
- Payment gateways
- Shipping carriers
- Email service providers
- Cloud hosting services
- Analytics tools
- Fraud detection systems
These partners are contractually required to protect your data.
4.2 Legal Compliance
We may disclose information if required by:
- Law enforcement
- Government authorities
- Customs agencies
- Legal processes (court orders, subpoenas)
4.3 Business Transfers
If SteelUltra undergoes a merger, acquisition, or asset sale, customer data may be transferred under the same privacy protections.
5. Data Retention
We retain your data only as long as necessary:
- Order information: 7 years (tax & accounting compliance)
- Customer accounts: until you request deletion
- Marketing data: until you unsubscribe
- Website analytics: typically 14–26 months depending on provider settings
When data is no longer needed, it is securely deleted or anonymized.
6. How We Protect Your Information
We implement strict security measures, including:
- Encrypted data transmission (HTTPS / SSL)
- Secure payment processing (PCI-DSS compliant partners)
- Access controls and authentication
- Routine system audits and monitoring
- Encrypted storage for sensitive information
No system is 100% secure, but we take all reasonable steps to safeguard your data.
7. Your Rights
Your privacy rights vary based on your jurisdiction (GDPR, CCPA, etc.), but may include:
7.1 Right to Access
Request a copy of the personal data we hold.
7.2 Right to Rectification
Correct inaccurate or outdated information.
7.3 Right to Deletion (“Right to Be Forgotten”)
Request that we delete your personal data, unless retention is legally required.
7.4 Right to Restrict Processing
Limit how your data is used in certain situations.
7.5 Right to Data Portability
Receive your data in a structured, machine-readable format.
7.6 Right to Opt Out of Marketing
Unsubscribe at any time via the link in our emails.
7.7 CCPA Rights (California Residents)
- Right to know what data is collected
- Right to request deletion
- Right to opt out of data sharing
- Right to non-discrimination
To exercise any rights, contact:
privacy@steelultra.com
8. Children’s Privacy
SteelUltra does not knowingly collect or process data from children under 16 years old.
If you believe a minor has provided personal information, please contact us immediately so we can remove it.
9. International Transfers
We may transfer your data to servers or service providers located outside your country.
When doing so, we ensure:
- GDPR-compliant safeguards
- Standard Contractual Clauses (SCCs)
- Equivalent levels of protection appropriate to the receiving region
10. Third-Party Links
SteelUltra.com may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy to reflect:
- Legal changes
- Business updates
- Service adjustments
Revised versions will include a new “Last Updated” date.
Continued use of the site constitutes acceptance of the updated policy.
12. Contact Us
For privacy concerns, data access requests, or questions about this policy:
SteelUltra Privacy Office
Email: privacy@steelultra.com
Service Hours: Monday–Saturday, 09:00–18:00 (GMT+8)
We are committed to handling your data ethically, transparently, and securely.