These Terms of Use (“Terms”) constitute a legally binding agreement between you (“the User,” “you,” or “your”) and SteelUltra (“the Company,” “we,” “us,” or “our”).
By accessing or using the SteelUltra website, products, or services, you agree to comply with and be bound by these Terms.
If you do not agree to these Terms, you must discontinue use of the website immediately.
1. Acceptance of Terms
By accessing the SteelUltra website, placing an order, creating an account, or interacting with our online services, you confirm that:
- You are at least 18 years old or the legal age of majority in your jurisdiction.
- You have the legal capacity to enter into a binding contract.
- You agree to comply with all laws applicable to the purchase and possession of knives, EDC tools, and related gear.
SteelUltra reserves the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.
2. User Responsibilities
By using the SteelUltra website, you agree to:
- Provide truthful, accurate, and current information.
- Not use the website for any illegal, fraudulent, or unauthorized activity.
- Not attempt to interfere with, hack, or disrupt website functionality.
- Not copy, redistribute, or misuse any proprietary content or images.
- Comply with all local, state, and international laws related to knife ownership, importation, and use.
3. Product Compliance & Legal Restrictions
Because SteelUltra sells knives, blades, EDC tools, and other regulated items, you acknowledge and agree that:
- You are solely responsible for ensuring that these products are legal to purchase, import, carry, or possess in your jurisdiction.
- SteelUltra does not provide legal advice on knife restrictions or weapon laws.
- SteelUltra is not responsible for packages seized, delayed, returned, or destroyed by customs or law enforcement due to local restrictions.
- You may not purchase SteelUltra products for criminal, harmful, or unlawful purposes.
If you are unsure whether our products are legal in your area, you must consult your local authorities before purchasing.
4. Account Registration
To access certain features, you may be required to create an account.
You agree to:
- Keep your login credentials confidential
- Not share your account with any third party
- Notify SteelUltra immediately of any unauthorized access
SteelUltra reserves the right to suspend or terminate accounts suspected of fraudulent activity or violation of these Terms.
5. Intellectual Property Rights
All content on the SteelUltra website—including but not limited to:
- Text
- Product descriptions
- Logos
- Branding
- Product photos
- Website design
- Videos
- Digital assets
—is the exclusive property of SteelUltra and is protected under international copyright, trademark, and intellectual property laws.
You may not:
- Copy, republish, distribute, or reproduce any content
- Use SteelUltra branding or images without written permission
- Claim ownership or authorship of SteelUltra assets
Unauthorized use will result in legal action.
6. Order Acceptance & Refusal
SteelUltra reserves the right to accept or refuse any order for any reason, including but not limited to:
- Suspected fraud
- Restricted shipping destination
- Legal compliance issues (e.g., knife restrictions)
- Inaccurate pricing or listing errors
- Payment authorization failure
An order is only considered accepted once it has been processed and shipped.
7. Pricing & Payment
All prices displayed on the website are in USD, unless otherwise stated.
You acknowledge that:
- Prices are subject to change without notice.
- You are responsible for all payment method fees, currency conversion charges, and taxes.
- SteelUltra may cancel orders resulting from obvious pricing errors or system glitches.
Payment methods must be valid, authorized, and legally owned by the customer.
8. Shipping & Delivery
By placing an order, you acknowledge:
- You have read and agree to our Shipping Policy.
- Delivery timelines are estimated, not guaranteed.
- SteelUltra is not responsible for delays caused by customs, carriers, or force majeure events.
- Customers are responsible for all import duties, taxes, and clearance fees.
Delivery confirmation by the carrier constitutes proof of delivery.
9. Returns & Exchanges
By using this website, you acknowledge that you have read and agree to our Returns & Exchanges Policy, including limitations regarding:
- Used or worn knife returns
- Non-refundable shipping fees
- Customs or duty expenses
- RMA requirements for processing returns
Failure to comply with policy conditions may result in denial of the return or exchange.
10. Limitation of Liability
To the maximum extent permitted by law, SteelUltra is not liable for:
- Misuse, improper handling, or negligence involving knives or tools
- Losses arising from customs seizures or regulatory restrictions
- Lost, stolen, or damaged packages after carrier confirmation
- Indirect, incidental, or consequential damages
- Injury, harm, or property damage caused by any SteelUltra product
- Unauthorized use of your account
You acknowledge that knives and EDC tools are inherently dangerous items and must be handled responsibly.
11. Disclaimer of Warranties
SteelUltra provides all products “as is” and without warranties, except where explicitly stated.
We do not guarantee:
- That the website will operate without interruption
- That descriptions will always be error-free
- That colors, specifications, or dimensions will be perfectly accurate due to differences in devices
- That products will meet every individual expectation
Where warranties exist, they cover manufacturing defects only—not wear, misuse, accidents, or improper sharpening.
12. Prohibited Conduct
Users may not:
- Use SteelUltra products for unlawful purposes
- Upload malicious code or attempt to compromise website security
- Reverse-engineer any SteelUltra technology or systems
- Engage in harassment, abuse, or harmful conduct toward staff or customers
SteelUltra retains the right to deny service to anyone engaging in prohibited behavior.
13. Indemnification
You agree to indemnify and hold harmless SteelUltra, its owners, employees, affiliates, and agents from any claims, liabilities, damages, or expenses—including legal fees—arising from:
- Misuse of products
- Violation of these Terms
- Breach of applicable laws or regulations
- Improper knife handling resulting in injury or property damage
14. Termination of Access
SteelUltra may, at its sole discretion:
- Suspend access
- Terminate accounts
- Cancel orders
- Block IP addresses
if it determines that a user has violated these Terms or engaged in harmful behavior.
15. Governing Law
These Terms are governed by the laws of:
Hong Kong SAR, China
(Unless otherwise required by international consumer law.)
Any disputes shall be resolved through arbitration or courts located in Hong Kong.
16. Contact Information
For questions, legal inquiries, or clarification regarding these Terms, contact:
SteelUltra Legal & Compliance Department
Email: support@steelultra.com
We strive to respond within 1–3 business days.